Shannon Specialty Pharmacy

Shannon’s Specialty Pharmacy is designed to enhance your care and help you achieve better outcomes.

• Our pharmacists work directly with your medical providers to manage your prescription needs.

• Your prescription is sent to the pharmacy electronically so you can get your prescriptions faster.

• We offer personalized co-pay assistance programs to support your needs.
• We offer free prescription delivery by mail (mail, Express, or local courier service).

Frequently Asked Questions:

Can I ask a pharmacist about medical questions?

Yes, a pharmacist is available all day, every day to answer any medical questions or worries you have about your medications. Just call your pharmacy’s phone number. But if it’s a serious emergency, like if someone is really hurt or sick, call 911 right away.

How do I order a prescription?

Usually, your doctor will send it to us by fax or electronically. We’ll handle everything else – we’ll check with your insurance to see what’s covered and let you know how much it will cost. We might even find ways to help you pay less, like with co-pay cards. If you want to know the cash price, just ask.

How do I get a refill?

If you’re taking special medications, our team will contact you about a week before you need more. We’ll check how you’re feeling, make sure there are no side effects, and connect you with a pharmacist if you have questions. Then, we’ll schedule your refill. We can also take care of refilling any regular medications you have.

How do I get my medications in an emergency?

If there’s an emergency or disaster, we’ll make sure you still get your medications. We might get special permission to give you your prescription early if there are delays. We can even send it to you with a delivery service or transfer it to another pharmacy to make sure you get it on time.

How can I check my prescription’s status?

You can call the Shannon Specialty Pharmacy during normal hours and one of our team members will update you on your prescription’s status, including insurance and shipping details.

What should I know about prescription substitutions?

Whenever it helps our patients save money, our pharmacists may switch your prescription to a similar one (unless your doctor says not to).

If I need to move, how do I transfer my prescription?

Just call Shannon Specialty Pharmacy, and we’ll help move your prescription to a different pharmacy that works for you.

What if the pharmacy doesn’t have the medication I need?

If we can’t give you a certain medication, we’ll find another pharmacy that can. We’ll make sure it’s easy for you.

What if there’s a medication recall?

If a medicine is recalled, we will let you know right away. We’ll tell you what to do if you’ve taken it and help you return it safely.

How should I get rid of my medications?

If your meds have needles, put them in the Sharps container sent you. Check with your local government to see how to dispose of them safely.

What are the good and not-so-good things about the patient management program?

Being in the program can help you take your meds right and get better results. Our pharmacists will support you and help with any worries. But if you’re nervous about sticking to your meds, we’ll work on that together.

What if I have a bad reaction to my medicine?

If you feel weird after taking your medicine, call Shannon Specialty Pharmacy right away. Our pharmacists can help. If it’s serious, call 911.