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Commitment to Our Values and Mission

Shannon is proud to be the largest, locally-based health care provider for the Concho Valley and surrounding region. With almost 4,000 team members and more than 350 providers in 40 medical specialties across 25 locations, Shannon’s mission is to provide exceptional care for its family, friends and neighbors. We are guided by our Vision to be the trusted healthcare leader in West Texas and believe the people at Shannon are our most valuable resource in providing the very best care for our patients. We promote our ASPIRE and PRAISE values daily through our work throughout the organization.



Takes ownership for assigned tasks and projects. Meets or exceeds commitments, quality standards and timelines while consistently modeling positive interactions and partnerships across Shannon. Seeks and constructively accepts feedback to continually improve personal performance.


Works to protect our patients and ensure a safe environment for our patients, visitors, and team members. Works to prevent errors, alerts appropriate team members regarding safety issues and utilizes processes to improve safety.


Presents self and work area in a way that reflects positively on Shannon to patients, families, customers, and the community as well as to all Shannon team members at all levels of the organization.


Is forward thinking and open minded to explore new ideas and solutions to enhance patient care and organization processes. Embraces and encourages creativity, collaboration and different perspectives.


Is polite and considerate in all interactions, even under difficult circumstances. Raises concerns, feedback and suggestions in constructive ways.


Goes the extra mile whenever possible. Ensures that exceptional patient care and delivery of high quality work is always the standard.



Dedicated to pressing forwarding toward personal, departmental and organizational goals and outcomes. Doesn’t give up when faced with obstacles or challenges.


Has the ability to adapt and overcome during times of disruption. Positively supports team members during times of change or challenge.


Expresses gratitude and recognizes others for their contributions at all levels within the organization. Takes actions to let others know their importance and the value of their work.


Is consistent and fair in all actions and the treatment of others. Does what is right, even when no one is looking.


Keeps focus on patients and the patient experience. Seeks or anticipates the needs of others. Meets or exceeds expectations and follows-up to assure needs have been met.


Acknowledges the feelings and differing perspectives of our patients, visitors and team members. Shows compassion and builds relationships to better serve one another.

If employed by Shannon, I understand that as part of the requirement of employment I will acknowledge and agree to abide by Shannon's mission and values and will demonstrate the living of these values through my actions, words and behaviors.