Skip to main content
  • North: min
  • West: min
  • South: min
  • Jackson: min

Shannon On Demand - Telemedicine

Shannon On Demand makes it easy for you to talk to a doctor for minor medical needs, immediately, with no appointment. Access is private, secure, fast and easy – all from your mobile device or computer.

Shannon On Demand providers are available 24/7. Our board certified providers bring healthcare to your home or office so that you can feel better, faster. You can use On Demand anywhere – at home, from the office or on the go.

Please review Frequently Asked Questions here.

For any technical issues, physician concerns or help with prescriptions, please contact our support desk at 1.800.838.8372.

Get started with Shannon On Demand

Free Virtual COVID-19 Screenings

Shannon is providing Concho Valley residents free online coronavirus screenings through its telehealth program, Shannon On Demand. The service is for people who are worried they may have been exposed to the virus, and are suffering from mild to moderate flu-like symptoms.

The Centers for Disease Control and Prevention have released recommendations for using telemedicine to initially assess patients for exposure to COVID-19 and to help direct patients to the appropriate site of care. This resource allows patients to remain in their homes, minimizing the risk of spreading the virus or coming into contact with others who may be symptomatic.

Shannon On Demand provides a virtual visit with a healthcare provider through a mobile device or computer. Patients are able to talk face-to-face with the provider through a video chat for evaluation of their symptoms. The service is available online 24/7. The providers are utilizing the CDC’s guidelines to screen patients for COVID-19, which include asking about a patient's travel history and exposure to the virus as well as their symptoms.

If the Shannon On Demand provider determines a patient should receive further evaluation for COVID-19 testing, they will immediately connect them to a local urgent care clinic or emergency department for additional testing and coordination with state and local health authorities. If they determine a patient needs emergency care, they will contact 9-1-1 and notify the closest hospital.

To start a screening, patients can go to To utilize the service on a mobile device, download the free Shannon On Demand app from the Apple or Google Play app stores. Patients then must create an account by following the prompts to set up their screening. Upon reaching the payment screen, enter the code SHANNONCOVID19 and the screening will be free.

Shannon On Demand - Minor Medical Needs

With virtually little or no wait, you can see a provider to quickly treat common health conditions including:

  • Bronchitis.
  • Cough.
  • Sinus infection.
  • Sore throat.
  • Urinary tract infection.
  • Vomiting.
  • Diarrhea.
  • Fever.
  • Pinkeye.
  • Flu.
  • Sprains and strains.
  • Cold.
  • Respiratory infection.
  • Headache.

How it works

  1. You can use our web based platform on your computer with a web cam, or use our mobile app with a tablet or mobile device.
  2. Create an account in only a few minutes. Your information is stored securely for all future online visits.
  3. Choose a provider. You will see a list of available providers along with information about each of them.
  4. Start your video visit.

Shannon On Demand app is available for Android or Apple devices. The app features include:

  • No sign up or subscription fees.
  • Live video visits, with secure messaging features.
  • U.S. board certified physicians, licensed physician assistants & nurse practitioners.
  • Prescriptions as appropriate.
  • Online credit card payment.

New Pharmacy Delivery

Shannon On Demand now offers prescription delivery!

For just a $3 fee, you can select to have your prescription delivered to you from Shannon Pharmacy or Medical Arts Pharmacy. All you have to do is select either of these as your preferred pharmacy during your On Demand visit log in. Delivery is available from 9 am to 6 pm, Monday through Friday.

For more information, call Shannon Pharmacy at 325.658.6551 or Medical Arts Pharmacy at 325.949.4636.

Download the app

Apple App Store

Google Play App Store

Health e-newsletter