Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Shannon Medical Center, Shannon Clinic, and Shannon Business Services (collectively, "Shannon") are required by law to protect the privacy of your individual health information ("Protected Health Information" or "PHI") and to provide you with notice of our legal duties and privacy practices with respect to PHI. Shannon Medical Center may dispose of your medical records on or after the 10th anniversary on which you were last treated in the hospital.

Your Rights

You have the right to:

• Get a copy of your paper or electronic medical record
• Correct your paper or electronic medical record
• Request confidential communication
• Ask us to limit the information we share
• Get a list of those with whom we’ve shared your information
• Get a copy of this privacy notice
• Choose someone to act for you
• File a complaint if you believe your privacy rights have been violated

Your Choices

You have some choices in the way that we use and share information as we:

• Tell family and friends about your condition
• Provide disaster relief
• Include you in a hospital directory
• Provide mental health care
• Market our services and sell your information
• Raise funds

Our Uses and Disclosures

We may use and share your information as we:

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

• You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
• We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

• You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
• We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

• You can ask us to contact you in a specific way (for example, home, office, or cell phone) or to send mail to a different address.
• We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

• You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no,” for example, if it could affect your care. If we agree to your request, we may still share this information in the event that you need emergency treatment.
• If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

• You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
• We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

• If someone has authority to act as your personal representative, such as if someone has your medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
• We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

• You can complain if you feel we have violated your rights by contacting us using the information on page 1.
• You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting https://www.hhs.gov/hipaa/filing-a-complaint/index.html.
• We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

• Share information with your family, close friends, or others involved in your care or payment for your care
• Share information in a disaster relief situation
• Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

• Marketing purposes
• Sale of your information
• Most sharing of psychotherapy notes

In the case of fundraising:

• We may contact you for fundraising efforts, but you can tell us not to contact you again.

If we have your substance use disorder patient records, subject to 42 CFR part 2, we will give you clear and obvious notice in advance and a choice about whether to receive fundraising communications that use your Part 2 information.

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.

Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.

Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.

Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.

In all cases, including those listed below, if we have substance use disorder patient records about you, subject to 42 CFR part 2, we cannot use or share information in those records in civil, criminal, administrative, or legislative investigations or proceedings against you without (1) your consent or (2) a court order and a subpoena.

Help with public health and safety issues

We can share health information about you for certain situations such as:

• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

• For workers’ compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

• We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

• We are required by law to maintain the privacy and security of your protected health information.
• We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you a copy of it.
• We will not use or share your information other than as described in this notice unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

For further information concerning our privacy policy, your privacy rights, or the complaint procedure, please contact our Privacy Officer at:

Shannon Notice of Privacy Practices/March 1, 2026

Shannon Health Digital Privacy Policy

Note: This policy relates specifically to our website. For HIPAA Notice of Privacy Practices, please see above.

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Shannon Health, may collect from you, and how it is used. By using our website, www.Shannonhealth.org, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveal nothing personal about you, except for the IP address from which you accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

We may contact you via email in the future to inform you about special offers, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser or by checking for "https" at the beginning of the web page's address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who require access to personally identifiable information to perform a specific job, such as billing or customer service, are granted access. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies and Similar Technologies

Our Digital Tools may use cookies and similar technologies for record-keeping purposes. When you revisit our site, these technologies allow us to recognize you, your interests, and your preferences. These technologies also help us measure the performance of our marketing efforts and assess the channels that were most helpful in supporting you on your journey to better health.

Your browser software can be set to reject these technologies. Most browsers offer instructions on how to do so. These instructions can usually be found in the Help section of the toolbar. If you reject these technologies, certain functions and conveniences of our Digital Tools may not work correctly. You do not have to accept these technologies to use our Digital Tools.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
• Protect and defend the rights or property of our Website and related properties
• Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online, for example, through email, discussion boards, or elsewhere, that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be cautious and responsible when online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys

From time to time, our site may request information via surveys. Participation in these surveys is entirely voluntary, and you may choose whether to participate and therefore disclose this information. The requested information may include contact details (such as name and shipping address) and demographic information (such as zip code and age). Contact information may be used for any required or requested follow-up. Survey information will be used to monitor and improve the use and satisfaction of this site.

Protecting Children's Privacy

We are committed to protecting children's privacy online, and we do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

Shannon Health reserves the right to modify or update this Privacy Policy at any time without notice. Please review it periodically to stay informed of any changes. If you have questions about this Privacy Policy or concerns about how we collect, use, or protect your personal information, please contact us as listed below.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. Please review the new Privacy Policy carefully to ensure you understand our practices and procedures.

If you believe we are not adhering to this digital privacy policy, please contact us immediately by telephone at (325) 747-5198 or by mail, addressed to Attn: Privacy Officer, 120 E. Harris, San Angelo, TX 76903.

SMS/Text Communications

When you sign up for text messages, also referred to as “SMS” (short message service), from Shannon Health System, you are signing up to receive text messages related to your relationship with Shannon Health System, including updates related to your visits, MyChart account, one-time passcode, billing notifications, appointment reminders, prescription reminders, and care management.

You can opt out of SMS messages by texting STOP to any text message you receive. Your opt-out request will generate one final message confirming that you have been unsubscribed. Then you will no longer receive SMS messages from the short code you opted out from.

If you want to join again, text START to 60657 or subscribe using MyChart.

If you are experiencing issues with the messaging program, you can reply with the keyword' HELP' for more assistance, or you can contact us directly at 325-747-8810.

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary.

For more information about Shannon Health System’s privacy practices, please see our Digital Privacy Policy above.

Recruitment Privacy Notice

When you apply for a position with Shannon, we collect and process your personal information solely for recruitment and hiring purposes. Any information you provide as part of your application, including your opt-in consent, will be used exclusively to evaluate your qualifications and communicate with you regarding your application. We do not share your recruitment data or opt-in consent with third parties for marketing or promotional purposes. Your information will remain confidential and will only be accessible to our HR team and relevant hiring managers. For any additional questions, please contact our Human Resources Office at 325-747-5243.