Medical Records

At Shannon we are focused on keeping your healthcare information confidential. Information will not be released without the patient's written consent, except as required by law.

Requesting Medical Records & Radiology Images

Shannon’s Health Information Management department (HIM) will be available to help you get your records from any Shannon facility, Scenic Mountain Medical Center and Scenic Mountain Medical Group.

For all records requests, you may contact our Shannon HIM Department by emailing ROIRequests@shannonhealth.org or calling 325-747-5198. We will ask you to complete an authorization for release of medical records to return along with a copy of your valid picture ID. You can download the Medical Record Authorization Form here:

Medical Record Authorization Form - English
Medical Record Authorization Form - Spanish

Forms should be emailed to ROIRequests@shannonhealth.org along with a valid picture ID (required) or mailed to the following address:

Shannon Health System
Attn: HIM/Release of Information
3555 Knickerbocker Road
San Angelo, Texas 76904
325.747.5198

Please allow 7-10 days for processing of the request. You will be contacted when records are ready. Records will be sent to you via MyChart, which is the preferred method. If you do not have a MyChart account, you can sign up by visiting the Shannon website at www.shannonhealth.com. Records can also be mailed to you by request. Records requested to be sent to other facilities or third parties will be sent directly to them.