FAQs about Shannon Big Spring
What is the new name for Scenic Mountain Medical Center and Scenic Mountain Medical Group?
Both facilities – Scenic Mountain Medical Center and Scenic Mountain Medical Group - will be joining Shannon as our new Big Spring Campus.
- Scenic Mountain Medical Center and its departments will be referred to as Shannon Medical Center Big Spring.
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The Scenic Mountain clinics will become part of
Shannon Clinic Big Spring. The Shannon Clinic locations include:
- West Texas Medical Plaza – 1501 W. 11th Pl., Big Spring
- Shannon Clinic Gregg Street – 2301 Gregg St., Big Spring
- Shannon Clinic Main Street – 910 S. Main St., Big Spring
- Shannon Clinic Big Spring Family Practice – 2503 Gregg St, Unit C, Big Spring
What changes for patients now that Scenic Mountain Medical Center and Scenic Mountain Medical Group are part of Shannon Health System?
The facilities have new names as part of our Shannon Big Spring Campus, but we do not plan to make any changes with any of the facilities and services at this time. Patients can still receive care from their providers at our Big Spring facilities. As Shannon will honor existing insurance plans, we expect many patients will now have greater access to local providers and specialists. Patients may choose to receive care at either facility or from any providers in our Shannon network.
One benefit that Shannon Big Spring patients will see immediately is the transition of the registration, billing and medical records system to our Shannon Epic system. Patients will also have access to MyChart, our Epic patient portal. Most importantly, all of the Providers and Team Members throughout our expanded Shannon network remain committed to delivering exceptional care and service to our patients and guests.
Health Information/Medical Records
Where can I get copies of my previous medical records at Scenic Mountain Medical Center or Scenic Mountain Medical Group?
Shannon’s Health Information Management department (HIM) will be available to help you get your records from any Shannon facility, Scenic Mountain Medical Center and Scenic Mountain Medical Group. For all records requests, you may contact our Shannon HIM Department by emailing ROIRequests@shannonhealth.org or calling 325-747-5198. We will ask you to complete an authorization for release of medical records to return along with a copy of your valid picture ID. This form is available for download from the Shannon website. These may returned via email to ROIRequests@shannonhealth.org or by US mail to:
Shannon Health System
Attn: HIM/Release of Information
3555 Knickerbocker Rd
San Angelo, Texas 76904
Please allow 7-10 days for processing of the request. You will be contacted when records are ready. Records will be sent to you via MyChart, which is the preferred method. If you do not have a MyChart account, you can sign up by visiting the Shannon website at www.shannonhealth.com. Records can also be mailed to you by request. Records requested to be sent to other facilities or third parties will be sent directly to them.
How can I access my health information for visits after Scenic Mountain becomes a part of Shannon?
MyChart is the Shannon Patient Portal. MyChart enables you to see visit summaries, access test results, schedule and request appointments, message your provider and pay your bill. To set up a MyChart account or to learn more about the system, visit mychart.shannonhealth.org.
Can I still access my patient portal and health info from Scenic Mountain?
- Yes, the Health Record Home patient portal is still available with your health information prior to Scenic Mountain joining Shannon. You may still access it by going to: https://myrecords.healthrecordhome.com.
- No additional information will be added after Scenic Mountain joins Shannon.
- Once Scenic Mountain becomes part of Shannon Clinic, all visit information will be captured in EPIC - the Shannon Electronic Medical Record System. You can access our patient portal – MyChart – by registering for an account at mychart.shannonhealth.org.
How can I set up a Shannon MyChart account?
To register for a new account, go to mychart.shannonhealth.org and select SIGN UP. After your account is activated, you may continue to access MyChart using this web address. You can also download the Shannon MyChart app for Android and Apple devices in the app store for your mobile device. To see more about MyChart features, visit mychart.shannonhealth.org.
Billing/Insurance
Where should I call if I have a question about my bill?
Please contact our Shannon Business Office at
325-747-5307. One of our customer service representatives will be happy to assist you.
Who should I contact regarding a bill for previous services from Scenic
Mountain Medical Center or Scenic Mountain Medical Group?
For services provided by Scenic Mountain (prior to joining Shannon), you will need to contact the former facility owner regarding your account balance. To access your account and billing balances and to pay your Scenic Mountain balance, please visit their online billing system:
Will Shannon accept my insurance plan?
Yes. Shannon intends to honor existing insurance plans and patients can receive care at any Shannon facility. We expect this will expand access to local providers and specialists for many patients.
Appointments
Will all of my scheduled appointments still be on my provider’s schedule?
Yes, all of your appointments with your Scenic Mountain providers are still on their schedule. You should not expect any disruption to your scheduled care.
Can I still make appointments on the website?
The Shannon MyChart patient portal allows patients to conveniently schedule appointments online with their family practice provider and also request appointments with a specialist. For more information on setting up a MyChart account, visit mychart.shannonhealth.org.
Registration
If I have already scheduled or registered for a procedure, will I need to do that again?
- Since the Shannon Big Spring is a “new” facility as of April 1, 2026, patients who have previously pre-registered for a procedure at the hospital may need to complete registration again so we can accurately capture your information in the Shannon records system. Our registration team will contact you with next steps if you need to re-register. We appreciate your patience with this process.
- Patients who are admitted in the hospital on April 1, 2026 of our integration will be registered again into the Shannon records system. Our nursing and registration staff will complete this process with them.
- All Shannon Big Spring locations (hospital and clinics) will transition over to our Epic electronic medical records system on the first day. During this time, patients may be asked for additional documentation and experience slight delays as our teams adjust to the new system. We appreciate your patience as we work to enhance your experience and care.
Provider Contact Info/Locations
Will my provider’s office still be in the same building/location?
- Yes. The Scenic Mountain buildings will be re-named as they will become part of Shannon, but all providers, staff and phone numbers will remain the same.
- All of the services within the hospital building remain in the same location at this time.
Will the hospital departments and providers still have the same phone numbers?
Yes. We are not changing the existing phone numbers at this time. You may access a full listing of our locations and provider directory on our website at www.shannonhealth.com.
Where do I call if I need to reach my provider outside of office hours?
The Shannon Medical Exchange service will provide coverage to contact providers for after-hours emergent needs. Their contact number is 325-747-2002. If you are experiencing a life-threatening emergency, please contact 9-1-1.